Practice Information

OPENING HOURS

Monday to Friday:              9am – 9pm

Saturday & Sunday:           9am – 2pm

APPOINTMENT

Consultations are made by appointment with the Doctor of your choice. Urgent cases are seen by the first next available Doctor.

 

Appointments are made by online booking via Healthengine portal or by phone call to the practice. Walk-in is welcome but appointments will take priority.

 

Emergencies will always be given highest priority.

AFTER-HOURS EMERGENCY CARE

We have formal arrangement for after hours and emergency care with Sydney Medical Service Co-operative Limited.

 

After Hours Phone: 8724 6300

FEES & BULK BILLING ARRANGEMENTS

We are a BULK BILLING practice for eligible patients with valid Medicare and/or Veterans card.

Patients who are not eligible for Medicare Bulk Billing will be charged a fee for their consultation. We accept cash, EFTPOS and popular credit cards. We can also process most private medical claims from major Private Health Funds such as Bupa, HCF, nib, Medibank, AHM and Allianz through our HICAPS terminal for your convenience.

Common Fees for Patients not eligible for Bulk Billing:

GP Services: 

  • Short Consult: $50

  • Long Consult: $70

 

Specialist Paediatrician: $150

Allied Health Services:

  • First Visit $70

  • Subsequent Visits: $60

 

FEES & BULK BILLING ARRANGEMENTS

Home visits may be available for regular patients whose conditions prevent them from attending the practice. We have better facilities at our practice to diagnose and treat you compared to at your home.

 

We consider travel distance in offering home visits on a case by case basis and generally restrict to within 4km radius from our practice.

 

Please phone the practice for appointment.

COMMUNICATION & TELEPHONE POLICY

We cannot diagnose or recommend treatment over the telephone. Staff will take your details, and will only interrupt a doctor if the problem is urgent. Urgent calls will be taken immediately. For medical emergencies, please call 000 rather than calling our practice.

TEST RESULTS

If you have been referred for a test, please ensure you contact us for the result within two to three days for a follow-up appointment. Results will not be provided over the phone or emails for confidentiality purposes. 

Our practice will contact you for any emergency/critical test results.

REMINDER SYSTEM

Our practice is committed to preventative healthcare by Recall and Reminder system. You have the option of registering to receive healthcare reminders that are appropriate to your care.

PATIENT FEEDBACK

Our practice is committed to providing you with a high standard of patient care.  Your feedback helps us to improve our service and serve you the best way we can.

Please speak to a member of clinical team, or administrative staff, if you have suggestions, or are unhappy with the service you have received. Feel free to talk to your Doctor or ask to contact Practice Manager or email to admin@pendlehillfamilymedical.com.au. If you feel that your complaint was unresolved, you can contact Health Care Complaints Commission (HCCC) at (02) 9219 7444 / 1800 043 159.

INTERPRETING & COMMUNICATION SERVICES

Patients who require communication assistance are asked to let the reception staff know when making the appointment.

 

We have Translating and Interpreter Service (TIS) for patients who do not speak the primary language of our practice team.

PATIENT RIGHTS

Patients have the right, and are encouraged, to participate in decision about their healthcare.

MANAGEMENT OF PATIENT HEALTH INFORMATION

Our practice is committed to maintaining confidentiality of your health information. For more details, please ask to refer to our Privacy Policy.

Our Privacy Policy is available as a hard copy at reception or our website www.pendlehillfamilymedical.com.au.

THIRD PARTY ACCESS TO PERSONAL HEALTH INFORMATION

Third party access is strictly restricted. Third party access to personal patient health information may be initiated through receipt of correspondence from a solicitor or government agency or by the patient completing a Request for Personal Health Information form. Where a patient request form or signed authorisation is not obtained, the practice is not legally obliged to release information.

 

This practice submits patient data to various diseases registers to assist with preventative health management (e.g. cervical, breast and bowel screening, etc.). Consent is obtained from the patient to ‘opt in’ to have their information shared with these registers. This consent is obtained when the patient first attends the practice, and patients have the opportunity to revisit their previous consent/non-consent to this data sharing at any time.